Privacy Policy
This Privacy Policy explains how Timetaag Software Pvt Ltd ("ZaleBee", "we", "us") handles information when you use the ZaleBee POS mobile app (the "App"). The App is a companion to the ZaleBee web platform at app.zalebee.com. You can only use it with a ZaleBee business account.
1. Who this applies to
A business ("Business") creates the ZaleBee account and invites its staff ("Users") to sign in. For the business records a Business stores in ZaleBee, such as its customers, suppliers and leads, the Business decides what is collected and why. We process those records on the Business's behalf. For the personal details of Users themselves, such as login details and profile, we are responsible as described here.
2. Information we handle
- Account and login information: your username or email, your password (sent to our server only to sign you in, and never stored on the device), your name and role, and the business and locations you belong to.
- Business records you enter or view: invoices, payments, purchases, returns, stock, expenses, payment accounts and reports. This also includes contact details of the Business's customers, suppliers and CRM leads, such as names, phone numbers, email addresses and addresses.
- App version and platform: when the App starts, it sends its version number and whether it runs on Android or iOS. We use this to tell you about maintenance or a required update.
- Technical data: like any internet service, our servers receive your IP address and basic request information when the App connects to them.
The App does not collect your location, contacts list, photos, microphone or camera data. It contains no advertising and no third-party analytics or tracking.
3. How we use information
- To sign you in and keep you signed in.
- To show, create and update your Business's records.
- To tell you about maintenance and required app updates.
- To keep the service secure, prevent misuse and fix problems.
- To meet our legal obligations.
We do not sell personal information. We do not use it for advertising.
4. Information stored on your device
After you sign in, the App keeps an access token and your business identifier in the device's encrypted secure storage. It also keeps your basic profile, such as your name and role, in app storage so it can show them without reloading. Signing out removes the access token. Uninstalling the App removes all of this data.
5. Sharing
We share information only:
- with the Business account you belong to, whose authorised users can see its records;
- with service providers that host and operate our servers for us, under confidentiality obligations;
- when the law requires it, or to protect the rights, safety and security of our users or ZaleBee.
Actions you start: if you tap to call or WhatsApp a contact, the App opens your phone dialer or WhatsApp with that number. What happens next is governed by that app's own privacy policy.
Fonts: the App may download display fonts from Google Fonts. Google then receives your IP address. Google's privacy policy applies to that request.
6. Security
All communication between the App and our servers uses encrypted HTTPS. Access tokens are stored in the device's secure storage. No system is completely secure. Protect your device and password, and tell us if you think your account has been compromised.
7. Retention
We keep business records for as long as the Business account is active, or as the Business chooses. After an account is closed, we delete or anonymise its data within a reasonable period. We may keep some records longer where the law requires it, for example for tax or accounting.
8. Your choices and rights
- Access and correction: you can view and update most information through the App or the ZaleBee web platform.
- Account deletion: to delete your User account, or your Business account and its data, email us at support@zalebee.com from your registered email address, or follow the steps at app.zalebee.com/delete-account.html. We will confirm the request and complete it within 30 days, except where the law requires us to keep certain records.
- Other requests: depending on where you live, you may have more rights, such as the right to object or to data portability. Contact us to use them.
If you are a customer, supplier or lead of a Business that uses ZaleBee, please contact that Business first. It controls your information.
9. Children
The App is a business tool. It is not meant for children under 18. We do not knowingly collect children's personal information.
10. Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date. For significant changes, we will give notice in the App or by email.
11. Contact us
Timetaag Software Pvt Ltd
[REGISTERED ADDRESS]
Email: support@zalebee.com
Grievance Officer: [NAME], [EMAIL]