Delete your account
This page explains how to ask for your ZaleBee account, and the data linked to it, to be deleted. It applies to the ZaleBee POS mobile app and the ZaleBee web platform at app.zalebee.com, which share the same account.
How to request deletion
- Email support@zalebee.com from the email address registered on your ZaleBee account.
- Use the subject line "Account deletion request".
- Include your username and your business name. Say whether you want to delete:
- only your user account (staff members), or
- the whole business account and all its data (business owners and administrators only).
We will reply to confirm your identity and your request, then complete the deletion within 30 days.
If you are a staff member, your business's administrator can also remove your user account directly in ZaleBee.
What is deleted
- User account: your login details, name, email address and profile. Your access from the app and the web platform is revoked.
- Business account: in addition, all the business's records, including customers, suppliers, leads, invoices, payments, purchases, stock and expenses.
What is kept, and for how long
- When only a user account is deleted, the business records that user created stay with the business. They belong to the business, not to the individual user.
- Where tax or accounting law requires it, we may keep invoices and transaction records for the legally required period, usually up to 8 years. After that, they are deleted.
- Backups are overwritten in their normal cycle, within 90 days.
For more details, see our Privacy Policy.